Some things to remember in solving a problem / relationships

• Briefly stated, how do you feel because of this problem?
• What have you done that might have contributed to this problem?
• What steps have you already taken to make things better?
• What are you now willing do to help resolve this problem?
• What do you suggest others do to help resolve this problem?

full article here:http://www.rw360.org/2014/03/09/defusing-explosive-meetings/